The emotional labour of front line care work

dc.contributor.authorDansereau, Lisette
dc.contributor.examiningcommitteeAlbas, Cheryl (Sociology)en_US
dc.contributor.examiningcommitteeAlbas, Daniel (Sociology)en_US
dc.contributor.examiningcommitteeMcPhail, Deborah (Community Health Sciences)en_US
dc.contributor.supervisorFunk, Laura (Sociology)en_US
dc.date.accessioned2018-09-14T14:42:23Z
dc.date.available2018-09-14T14:42:23Z
dc.date.issued2018en_US
dc.date.submitted2018-09-13T21:13:35Zen
dc.degree.disciplineSociologyen_US
dc.degree.levelMaster of Arts (M.A.)en_US
dc.description.abstractUsing a symbolic interactionist approach grounded in the theory of emotion management, this study is a qualitative exploration of emotion in the context of frontline care work. For the purposes of this study, a frontline care worker is defined as a worker paid to provide in-person health or support services directly to an adult client, whether in home or in an institution, and includes a variety of job titles such as care aide, companion, support worker, and nurse. Following in-depth semi-structured interviews, participant talk underwent computer-aided qualitative coding, summarization, and reiterative thematic analysis. In the findings I describe the ways that workers manage their emotions, explore the experiences and consequences of emotional labour among workers, identify three important feeling rules in care work, and expose a number of structural influences that shape workers’ experience of emotional labour.en_US
dc.description.noteOctober 2018en_US
dc.identifier.urihttp://hdl.handle.net/1993/33365
dc.language.isoengen_US
dc.rightsopen accessen_US
dc.subjectEmotion Managementen_US
dc.subjectQualitativeen_US
dc.subjectSociologyen_US
dc.subjectHealth Careen_US
dc.subjectLabouren_US
dc.titleThe emotional labour of front line care worken_US
dc.typemaster thesisen_US
local.subject.manitobayesen_US
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