The emotional labour of front line care work
| dc.contributor.author | Dansereau, Lisette | |
| dc.contributor.examiningcommittee | Albas, Cheryl (Sociology) | en_US |
| dc.contributor.examiningcommittee | Albas, Daniel (Sociology) | en_US |
| dc.contributor.examiningcommittee | McPhail, Deborah (Community Health Sciences) | en_US |
| dc.contributor.supervisor | Funk, Laura (Sociology) | en_US |
| dc.date.accessioned | 2018-09-14T14:42:23Z | |
| dc.date.available | 2018-09-14T14:42:23Z | |
| dc.date.issued | 2018 | en_US |
| dc.date.submitted | 2018-09-13T21:13:35Z | en |
| dc.degree.discipline | Sociology | en_US |
| dc.degree.level | Master of Arts (M.A.) | en_US |
| dc.description.abstract | Using a symbolic interactionist approach grounded in the theory of emotion management, this study is a qualitative exploration of emotion in the context of frontline care work. For the purposes of this study, a frontline care worker is defined as a worker paid to provide in-person health or support services directly to an adult client, whether in home or in an institution, and includes a variety of job titles such as care aide, companion, support worker, and nurse. Following in-depth semi-structured interviews, participant talk underwent computer-aided qualitative coding, summarization, and reiterative thematic analysis. In the findings I describe the ways that workers manage their emotions, explore the experiences and consequences of emotional labour among workers, identify three important feeling rules in care work, and expose a number of structural influences that shape workers’ experience of emotional labour. | en_US |
| dc.description.note | October 2018 | en_US |
| dc.identifier.uri | http://hdl.handle.net/1993/33365 | |
| dc.language.iso | eng | en_US |
| dc.rights | open access | en_US |
| dc.subject | Emotion Management | en_US |
| dc.subject | Qualitative | en_US |
| dc.subject | Sociology | en_US |
| dc.subject | Health Care | en_US |
| dc.subject | Labour | en_US |
| dc.title | The emotional labour of front line care work | en_US |
| dc.type | master thesis | en_US |
| local.subject.manitoba | yes | en_US |