“We really need to surround people with care:” a qualitative examination of service providers’ perspectives on barriers to HIV care in Manitoba, Canada

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dc.contributor.authorSobie, Cheryl
dc.contributor.authorMaier, Katharina
dc.contributor.authorHaworth-Brockman, Margaret
dc.contributor.authorVillacis-Alvarez, Enrique
dc.contributor.authorKeynan, Yoav
dc.contributor.authorRueda, Zulma Vanessa
dc.date.accessioned2025-04-10T19:29:13Z
dc.date.available2025-04-10T19:29:13Z
dc.date.issued2025-03-26
dc.date.updated2025-04-01T05:04:24Z
dc.description.abstractAbstract Objective To identify barriers to HIV care from the perspectives of HIV service providers in Manitoba (MB), Canada during the 2020–2022 period of the COVID-19 pandemic. Methods In this qualitative study, we conducted semi-structured interviews with HIV service providers between October 2022 and January 2023. Purposive sampling was used to include a cross-section of 27 providers (clinicians, nurses, social workers, pharmacists, program managers, and health education facilitators). The main themes explored in the interviews included: (1) provider roles and organization; (2) facilitators and barriers to HIV care; (3) harm reduction and sexually transmitted and blood-borne infections prevention practices; (4) impacts of the COVID-19 pandemic on HIV care and providers and (5) policies related to HIV care in Manitoba. Results Using a Social Ecological Model of Health framework, our analysis of service provider interviews identified barriers at four different levels: (1) structural level barriers, including limitations to public health and social support systems, geographic barriers, and policy inefficiencies; (2) socio-cultural/community level barriers, such as experiences of racism, stigma and discrimination leading to people living with HIV’s (PLHIV) reduced trust in the health care system; (3) institutional level barriers, which describe how lack of primary care for PLHIV, limitations to the HIV care delivery model in Manitoba, and system capacity limitations have created missed opportunities for linkage to HIV care; and (4) intrapersonal barriers that reflect how the interaction of structural, socio-cultural, and institutional level barriers challenge providers’ role performance and exacerbate risk of burnout and moral distress. Conclusions Our findings demonstrate how multi-level barriers intersect to create challenges for both PLHIV and providers, limiting where and how people receive HIV care and impeding providers’ ability to perform their roles and provide effective, consistent HIV care. Given the key role of HIV providers in facilitating care, structural, social/community, and institutional changes are needed, as is further research to examine structural causes of burnout to develop meaningful interventions that support service providers’ mental health and well-being.
dc.identifier.citationBMC Health Services Research. 2025 Mar 26;25(1):436
dc.identifier.doi10.1186/s12913-025-12514-1
dc.identifier.urihttp://hdl.handle.net/1993/39006
dc.language.isoeng
dc.language.rfc3066en
dc.publisherBMC
dc.rights.holderThe Author(s)
dc.subjectHIV care
dc.subjectHIV service providers
dc.subjectBarriers
dc.subjectQualitative research
dc.subjectBurnout
dc.subjectCOVID-19
dc.subjectCanada
dc.title“We really need to surround people with care:” a qualitative examination of service providers’ perspectives on barriers to HIV care in Manitoba, Canada
dc.typeresearch article
local.author.affiliationRady Faculty of Health Sciences::Max Rady College of Medicine::Department of Medical Microbiology and Infectious Diseases
oaire.citation.startPage436
oaire.citation.titleBMC Health Services Research
oaire.citation.volume25
project.funder.identifierhttps://doi.org/10.13039/501100000024
project.funder.nameCanadian Institutes of Health Research
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