Customer Priority Management: Reference Triage

Simple item page
dc.contributor.authorFullerton, Cody
dc.contributor.authorHerter, Joshua
dc.date.accessioned2017-01-17T18:21:36Z
dc.date.available2017-01-17T18:21:36Z
dc.date.issued2016-04-14
dc.description.abstractCommunication between reference staff in libraries is important in order to serve the patron/customer properly and promptly. Triaging a question from reference desk staff to subject experts involves both parties to be receptive and collegial. This presentation outlines in-person and virtual reference problems as well as proposed solutions. It also includes live polling results of the library staff in attendance, which informed discussion of these issues.en_US
dc.identifier.citationFullerton, Cody and Joshua Herter. "Customer Priority Management: Reference Triage." 2016. Microsoft Powerpoint fileen_US
dc.identifier.urihttp://hdl.handle.net/1993/32050
dc.language.isoengen_US
dc.rightsopen accessen_US
dc.subjectLibraryen_US
dc.subjectReferenceen_US
dc.subjectTriageen_US
dc.subjectLibrarianen_US
dc.subjectPatronen_US
dc.subjectCustomeren_US
dc.subjectVirtual Referenceen_US
dc.titleCustomer Priority Management: Reference Triageen_US
dc.typelectureen_US
Files
Original bundle
Now showing 1 - 1 of 1
Thumbnail Image
Name:
reference.triage.pdf
Size:
1.95 MB
Format:
Adobe Portable Document Format
Description:
Reference Triage Presentation
Download
License bundle
Now showing 1 - 1 of 1
Thumbnail Image
Name:
license.txt
Size:
2.24 KB
Format:
Item-specific license agreed to upon submission
Description:
Download
Collections
University of Manitoba Scholarship
Libraries Scholarly Works