Emotional labor and burnout among nurses in Iran: core self-evaluations as mediator and moderator

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dc.contributor.authorSaei, Elham
dc.contributor.authorSarshar, Soheil
dc.contributor.authorLee, Raymond T.
dc.date.accessioned2024-03-06T15:51:30Z
dc.date.available2024-03-06T15:51:30Z
dc.date.issued2024-02-09
dc.date.updated2024-03-01T04:35:45Z
dc.description.abstractBackground This study investigated the mediating and moderating impact of core self-evaluations in the path from emotional labor to burnout. Our hypothesized associations are based on Hobfoll (Rev Gen Psychol 6:307–24, 2002) conservation of resources theory. Method Three hundred nurses from four hospitals in Abadan, Iran, were invited to participate in our study. Of the 300, 255 completed all sections and questions in our survey for an 85% response rate. The posited direct and indirect effects were evaluated with structural equation modeling and the interaction effects were evaluated with hierarchical moderated regression and simple regression slope plots. Result Deep acting has indirect effects on burnout through core self-evaluations. Though unrelated to surface acting, core self-evaluations moderate its impact: under low core self-evaluations, surface acting is strongly related to emotional exhaustion and inversely related to personal accomplishment, whereas, under high core self-evaluations, surface acting is unrelated to these burnout dimensions. Conclusion Our findings reveal the dual functions of CSE as a psychological resource and buffer to offset the interpersonal demands of patient care. Limitations, directions for future research, and practical implications are discussed.
dc.identifier.citationHuman Resources for Health. 2024 Feb 09;22(1):14
dc.identifier.doi10.1186/s12960-024-00896-y
dc.identifier.urihttp://hdl.handle.net/1993/38042
dc.language.isoeng
dc.language.rfc3066en
dc.publisherBMC
dc.rightsopen accessen_US
dc.rights.holderThe Author(s)
dc.subjectNurse burnout
dc.subjectCore self-evaluations
dc.subjectEmotional labor
dc.subjectSurface acting
dc.subjectDeep acting
dc.subjectPandemic
dc.titleEmotional labor and burnout among nurses in Iran: core self-evaluations as mediator and moderator
dc.typeJournal Article
local.author.affiliationAsper School of Business::Department of Business Administration
oaire.citation.issue14
oaire.citation.titleHuman Resources for Health
oaire.citation.volume22
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