This thesis presents a comprehensive analysis of two twenty-first-century German museums: the Jewish Museum Berlin, which re-opened in August 2020, and the Jewish Museum Frankfurt, whose new building complex and permanent exhibition was inaugurated in October 2020. It examines the use of storytelling methods for the transmission of “difficult knowledge” in the context of the Holocaust and the Second World War. This research study focuses on how museums in Germany represent traumatic experiences, suffering, and victims’ perspectives through storytelling methods as well as variations in approaches based on the detailed analysis of four categories: agency, authenticity, distance versus proximity, and empathy. These categories help to contrast the dominant narrative approach in each of the two exhibitions, in how they integrate individual stories in their respective representational frameworks, and how these representations align with the experiences of Holocaust persecuted individuals. The analysis reveals how these two new permanent exhibitions utilize diverse elements connected to personal stories (authentic belongings, digital videos with collage designs, excerpts from eyewitness accounts, among many others) to create a sense of agency for victims, highlight the authenticity of their experiences, and navigate the emotional distance between visitors and the historical event. Specifically, the thesis demonstrates how, in the Holocaust-related exhibits of the Jewish Museum Berlin, the possibilities of emotionalization and over-identification are considerably lower in comparison with the Jewish Museum Frankfurt. The latter, however, promotes strategies that make it easy for visitors to connect with individual characters on a personal level, fostering a sense of emotional proximity and empathy, ultimately encouraging visitors to grapple with the lasting impact of the Holocaust.