A workload review project : the perpetual journey : managing workloads in child welfare
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Date
2014-10-20
Authors
De La Ronde, Richard
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Abstract
For decades, the subject of workload has been at the forefront of issues on the minds of
child protection workers, politicians and policy makers across North America. Many public
inquiries, inquests and numerous task forces, such as the Ontario Child Mortality Task Force,
have produced reports that have identified unmanageable workloads as a contributing factor in
the reduction of quality service to children and families (National UnionĀ” 1998). In many
instances this reduction in quality of service has had tragic consequences for children in care.
This practicum report describes and identifies, through a literature review, a series of
focus groups and interjurisdictional surveys, workload methodologies used within various
jurisdictions and disciplines. This report also recommends a workload reduction strategy that
may allow for the reasonable allocation of caseloads that in turn, lends itself to a level of service
delivery that is reflective of the needs of the children and families involved, as well as reflective
of the needs of frontline workers in terms of manageable workloads.
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Keywords
social work, workload, child welfare, children in care