Library Space and Signage Kindness Audits: What Does Your User See?
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Date
2016
Authors
Epp, Carla
Warren, Ruby
Journal Title
Journal ISSN
Volume Title
Publisher
Partnership: The Canadian Journal of Library and Information Practice and Research
Abstract
This paper presents an overview of how the University of Manitoba Libraries adapted the concept of a "kindness audit" to identify and document space, usability, and signage concerns and successes across all 20 system locations. The paper includes background on the development of the space experience report methods and potential methodological alternatives when they may be appropriate. Emphasis will be on practical, low-cost assessment, and the right of users to be comfortable and self-navigate in library spaces. The results of the kindness audit identified several major
trends overall: use of inconsistent homemade signage, outdated signage for technology and exits, lack of sufficient electrical outlets, and inaccessibility issues at service desks. General recommendations for adapting kindness audits at other institutions are to ensure staff buy-in for the project and do prior planning. As a result of this exercise, a number of improvements have already taken place at the University of Manitoba Libraries. Some benefits of the audit have included safety improvements and enhanced
documentation for space-related lobbying efforts at the Libraries.
Description
Keywords
space, usability, signage
Citation
Epp, C. & Warren, R. (2016). Library Space and Signage Evaluation: What Does Your User See? Partnership: The Canadian Journal of Library and Information Practice and Research, 11(1)